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- Extremely delayed verification and withdrawal process for no reason whatsoever.
- Player was accused of duplicate accounts.
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- Waiting for player to reply
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We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
The case, was successfully resolved, and the player passed through the verification process. The complaint was rejected as the player stopped responding. The player from Cambodia is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Poland deposited in the casino, but the amount wasn’t credited to the casino balance.
The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent. The account was subsequently closed after the player sent a document from another person due to repeated requests for previously sent documents. The player from Argentina has difficulty withdrawing his winnings of 80 USD. After complying with the betting requirements, the casino is asking for documents.
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We had marked the complaint as ‘resolved’ after confirmation from the player about the successful resolution of his issue. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning https://krikya.icu/ money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents. The player from Brazil had not received a response from 1xbet for days regarding document verification needed for withdrawal. Despite sending several photos and reporting the issue via chat and phone, the situation remained unresolved after more than 7 business days.
Please familiarise yourself with the rules for better information. Still, Betwinner has a smoother interface that makes it easier to use. Your choice between the two should be based on your expectations of a bookmaker. Some customers seem to use them without any issues at all though. Discuss anything related to 1xBet Casino with other players, share your opinion, or get answers to your questions.
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The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team. The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino’s response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The player from Canada reported that his account with 1xBet had been closed and winnings significantly reduced after verification.
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The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service. The player from Argentina, who had been betting regularly for several months, was unable to withdraw winnings from a recent bonus. Despite providing all requested verification documents, the casino did not respond. The casino later confirmed that the account was verified and a partial withdrawal was processed. However, the player disputed this, claiming improper retention of funds and account closure under false pretences.
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The player from Pakistan is experiencing some issues with the gameplay. The player from Italy is experiencing difficulties withdrawing her winnings. ”SuhoiAleks” from Russia complained about verification issue and the fact that casino had confiscated his balance due to accusations of duplicate accounts. The player from Mexico has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request. The player from Peru is experiencing difficulties withdrawing his funds.
The player claims poor device quality is preventing them from providing satisfactory images, and requests alternate means of verification. We rejected the complaint because the player didn’t respond to our messages and questions. The player from El Salvador had requested a withdrawal prior to submitting this complaint. The player had indicated that the only issue was with the account statement, with all other aspects having been verified already.
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The player from Argentina has deposited money into casino account but the funds seem to be lost. The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’.
The casino required a clearer selfie with documents for verification. After resubmitting the required photo and clarifying an unrelated query from the casino, the player’s issue was resolved. We marked the complaint as resolved following the player’s confirmation. Betting on the ‘Under 3.5 Goals’ market in football can be a wise strategy for those looking to potentially profit from low-scoring games. While this market may not be as popular as the ‘Under 2.5 Goals’ market, it can still provide a great opportunity for those who can identify games with a high likelihood of fewer goals.
The player from Argentina couldn’t redeem match bonus on his first deposit of the day. He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit. The player struggles to verify his account for yet unknown reason. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.
The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame. Consequently, we were unable to investigate further or provide a resolution. We had rejected the complaint for the time being due to lack of communication from the player’s side.
The player from Germany asked the casino to get self-excluded due to his gambling addiction. He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.
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Also, his deposit has not been credited to the casino account. The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved. The player from Pakistan had two accounts with 1xbet, which he had created unintentionally, one on his laptop and one on his mobile. The casino had blocked his account and removed all his winnings after discovering there were two accounts with the same details.
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The player from Iran had deposited money into his account but the funds seemed to be lost. We rejected the complaint because the player stopped responding to our messages and questions. The player from Portugal had their winnings from sports betting voided.
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Extremely delayed verification and withdrawal process for no reason whatsoever.
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Player was accused of duplicate accounts.
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The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account. We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests.
The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
Player stopped responding to our question therefore the complaint was rejected. The player from Paraguay deposited $8 via Binance Pay and won. But now the casino is rejecting his $14 withdrawal, citing issues with the payment method despite accepting deposits through it. Binance Pay is the only payment method available to the player. The player from India is facing issues with depositing money into the casino. Despite multiple contacts via the chat portal and providing the payment receipt, their query remains unresolved, and they receive repetitive responses suggesting a 2-hour wait.
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By clicking on one of the matches, a list will appear, organized into tabs. Market blocks can be collapsed and expanded – all for the fastest and most convenient selection of outcomes. Must withdraw money using the same method that was used to deposit.
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Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately. The player from Myanmar is facing issues with 1xbet, which closed his account and hasn’t refunded his deposits yet, although he provided multiple documents to prove his identity. Despite complying with document requests, the account was closed without any given reason.
The casino keeps requesting for documents and delaying responses despite the player complying with all their demands. The player from Benin had his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and could not access his account or funds. We attempted to gather more information from the player to proceed with the investigation but received no response. Consequently, the complaint was rejected due to a lack of communication from the player. Bookies Bonuses is a comparison website for online bookmakers and betting offers.
He wanted to use the vouchers but got an ‘invalid vouchers’ error. The casino replied that the player has never provided the documents they had requested from him. Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation.
Waiting for player to reply
From pre-purchase due diligence advice, flood risk assessments and SuDs for development sites, through to appraisal, detailed design and delivery of flood risk management schemes. Eurosport brings you live match updates, real-time results and up-to-date football tables. 1xBet and Betwinner are two of the most widely used betting sites in the world. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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Vadims Mikeļevičs is an e-sports and biathlon enthusiast with years of writing experience about games, sports, and bookmakers. The player from Somalia had his account suspended after unsuccessful verification. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions. The player struggles to withdraw his money for unknown reason.
Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’.
However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals. We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder. The casino accused the player of multiple account creation, which the player denied.
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We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games. Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue.
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The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses. After our intervention, the casino had informed that the player’s request was being processed, and his documents were under review.
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The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino. Despite having received a notification that the withdrawal was complete, the funds hadn’t appeared in his bank account.
The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her $19,000 balance. She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification. We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so.
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Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days. We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player from Japan had his account suspended and was unable to withdraw his balance. The casino had requested a screenshot of personal data from Sticpay’s website, which the player had found impossible to provide, thus hindering his withdrawal process.
It quickly became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. The player from Turkey has been struggling to withdraw their winnings. The player’s self exclusion failed as she was able to open new accounts. ”Abhibhan” from India made a deposit of 10,000 INR which was debited from his bank account but not credited to his player’s account. Almost 3 months later, he still didn’t get the refund from casino.